Omnichannel Strategy, Digital Transformation & Change Advisor at The Stem
As an individual, I make strategy matter. Bettering people's lives gives lasting purpose and meaning to business transformation that delights customers, surprises competitors and accelerates revenue realisation.
As a business, I am customer-obsessed. My expertise spans from strategy to execution, delivering tangible value and commercial impact, answering themes that are top of mind e.g. ¬ Compelled to establish and embed new ways of working to excel in customer experience? ¬ Driving behavioural change and developing new habits leading to personalised and differentiated customer value that yields more impact? ¬ Excited about agile adoption, as each new capability becomes the norm?
Organisations can move forward with small incremental changes to "never lose, either win or learn"!
January 2022 - present
Oxford, UK
May 2015 - present
Oxford, UK
January 2021 - December 2021
Oxford, UK
December 2017 - November 2019
Oxford, UK
January 2016 - November 2016
Oxford, UK
August 2015 - November 2015
Oxford, UK
January 2013 - April 2015
London, UK
May 2004 - October 2012
Oxford, UK
Digital Culture,
Digital Maturity,
Digital Strategy,
Digital Transformation,
Continuous Improvement,
Change & Implementation,
Transformation Management Office,
Project Management,
Channel Management,
Benchmarking & Best Practice,
Business Planning,
Business Unit Strategy,
Corporate Strategy,
Innovation Strategy,
Operating Model,
Portfolio Strategy
Citizen Engagement,
Impact Assessment
Portfolio Management
Program Management
Account Management
Digital Marketing