cagri turhan

Freelance Management Consultant

Bio Summary

Çağrı is a highly experienced management consultant, having worked at prestigious companies in the Middle East for a long time. He has worked at strategy practices of international companies Strategy& (formerly Booz&Co.), Peppers&Rogers Group and OC&C Strategy Consultants. His expertise areas include but not limited to are customer experience management, customer value management and loyalty programs, customer-centric strategy and transformation, and commercial due diligence. During his career, he has been involved in numerous successful engagements with prestigious companies in the Middle East region, primarily in telecommunications and retail industries. His client list include several prestigious companies in the region, some of them are Türk Telekom, Zain, du, GASCO, adidas, MediaMarkt, Actera Group, Venture Capital Bank, Boyner Group, Doğuş Group. His engagements has enabled those clients to launch new business with major success, achieve significant incremental revenues after implementation of the designed strategies or successfully completed deals. He’s been responsible from project delivery and management of his teams, as well as new business development activities in his expertise areas. He is a self-motivated individual with proven ability to work with all levels within an organization. Çağrı is interested in senior manager or a senior role in a management consulting and strategy field, ideally a role that involves international travel working with major clients in customer-centric strategy subjects across different industries.

Availability

Next Availability:

27 Feb 2023

Constraints:

Employment History

Freelance Management Consultant

June 2020 - present

Commercial Strategy Manager

Oodi

January 2021 - January 2022

Digital-focused new business empowered by Zain, a leading operator in the Middle East. Responsible for supporting all commercial activities from design phase to implementation on operational level. Leading the areas of strate ...see more

Manager

Strategy& (Formerly Booz & Co)

February 2020 - May 2020

Strategy& is a global strategy consulting business, the firm formerly known as Booz & Company combined with PwC to form a new kind of consulting firm, offering strategy-through-execution services under one roof. The firm oper ...see more

Senior Manager

Peppers And Rogers Group

September 2014 - September 2019

Peppers&Rogers, Istanbul & Dubai. Senior Manager Sep 2014 - Sep 2019 Peppers & Rogers Group is a management consulting group recognized as the world's foremost authority on customer-based business strategy. The firm operates in several countries across the world and is dedicated to helping companies grow the value of their business by growing the value of their customer base. Responsible for managing the engagements and project teams, on both delivery and client relations sides. In addition, supported business development initiatives, proposal and pitching activities, intellectual property development. His areas of expertise are customer centric strategy design and transformation, customer experience management, customer value management and loyalty programs, customer analytics based insights. Selected project experience includes but not limited to: • Customer journey mapping and customer experience enhancement for a leading international electronics retailer including implementation of selected initiatives, resulting in significant NPS increase for the company • Customer value management enhancement, including offer recommendation design and launch implementation support, for the enterprise customers of a leading quad-play telecommunications company in Turkey • Business process redesign through a customer experience perspective for the consumer customer services unit for a leading quad-play telecommunications company in Turkey • Customer-centric transformation strategy, including customer insight studies and omni-channel customer experience design, for a leading fashion retail company operating in Turkey with operations in the Eastern Europe and the Middle East • Robotic-process automation implementation for a leading quad-play telecommunications company in the Middle East, achieving major cost savings and improved customer service times • Strategy development, program design and implementation for a coalition loyalty program for a leading conglomerate business with a lifestyle and entertainment focus in Turkey, reaching 4 mn customer base • Customer loyalty program design as part of a commercial transformation project for a major utilities company in the Middle East • CRM strategy development and loyalty program design for a globally leading sportswear retail company, designed program selected to be rolled-out in several countries worldwide • Customer insights study and loyalty program redesign for a leading transportation company in Turkey • Designed a wellness and healthy lifestyle customer program for both individuals and organizations, for an insurance company in Turkey • Customer retention strategy and loyalty-gamification program for a leading fitness gym in Turkey, resulting in significant churn reduction upon implementation

Consultant

OC&C Strategy Consultants

September 2011 - July 2014

OC&C Strategy Consultants is a global boutique management consulting firm, operating in several countries worldwide with major corporations and private equity firms. Served industries include business services, consumer goods, industrials, infrastructure, leisure, luxury, media, private equity, retail, technology, telecommunications, and transportation. Responsible for supporting project work streams by designing sections of the strategy through extensive analysis, as well as supporting business development activities. Project scope includes but not limited to commercial due diligence, market entry strategy and commercial marketing support for leading companies, primarily in consumer goods and retail, and telecommunications industries. Responsible for managing the engagements and project teams, on both delivery and client relations sides. In addition, supported business development initiatives, proposal and pitching activities, intellectual property development. Selected project experience includes but not limited to: • Regional market assessment and market entry strategy for an incumbent mobile operator in the Middle East • Commercial marketing support activities including product development, launch planning and performance management for a leading mobile operator in the Middle East • Market entry strategy design for a national grocery retail firm of a leading consumer goods business group in Turkey • Market entry strategy and business modelling of a coalition loyalty program for a leading conglomerate retail group in Turkey, reaching 10 mn customer base • Retail concept strategy and implementation for a leading consumer goods business group in Turkey • Commercial due diligence of a telecommunications service provider company operating in Africa and Latin America • Commercial due diligence of a leading technology service company and market assessment in Turkey • Investment evaluation and feasibility study on an agriculture business for a private equity firm in the Middle East

Business Analyst

Quattro Consulting

October 2009 - May 2010

Senior System Design Project

The Coca-Cola Company

September 2008 - May 2009

Intern

Frito-Lay

June 2008 - September 2008

Intern

MAN

July 2007 - August 2007

Selected Project Experience

Project Description:

Customer-centric transformation strategy, including customer insight studies and omni-channel customer experience design, for a leading fashion retail company operating in Turkey with operations in the Eastern Europe and the Middle East

Industry: Consumer Products

Topic(s): Strategy & Planning

Education

Bachelor's in Industrial Engineering

Bilkent University

2009

Availability

Next Availability:

27 Feb 2023

Constraints:

Language Skills

English Turkish

Country Experience

United Arab Emirates Turkey Saudi Arabia Kuwait Iraq

Skills

Marketing and Public Relations

Customer Insights,

Market Research,

Competitive Analysis

Customer and Client Support

Customer Service

Business

Channel Management,

Value Creation,

Commercial Due Diligence,

Balance Scorecard,

Benchmarking & Best Practice,

Business Case,

Business Planning,

Feasability Studies,

Operating Model,

Strategic Planning,

Trends & Global Forces,

Strategic Management

Information Technology

CRM,

Data Management

Finance

Revenue Growth

Data Analysis

Data Analytics