Jeffrey Pappin

jeffrey pappin

United Kingdom

Bio Summary

Jeffrey Pappin is a management consultant focused on business transformation and innovation. As a Partner in global firms such as KPMG, Unisys and IBM, he has participated in a range of consulting assignments covering business strategy, innovation, transformation, simulation, machine learning, process re-engineering and software development. He has had industry experience with leading global corporations in financial services, manufacturing, technology, transportation, advertising, communications, and health care in multiple geographies - UK/Europe, Middle East/Africa, Australia and North America.

He has presented work at many conferences and symposia and participated as a speaker at the Open Group Forum on Enterprise Architecture in Cape Town; The Futures Forum in Stockholm; and the Unisys Banking Symposium in Saint Paul de Vance, France. He has been a guest lecturer at King Fahd University, Dhahran, Saudi Arabia offering a seminar to graduate school students on business problem solving using various advanced technologies and methodologies.

A collection of postings and essays can be found at, which focuses on transformation, innovation and culture in dire times.

Employment History

Dales Consulting Limited

Head Of Consulting Services

Dales Consulting Limited

September 2019 - September 2021

Dales Consulting Ltd, a practice of highly experienced senior consultants with an extended network of partners that focus on solutions encompassing organisational leadership development, innovation management, sustainability ...see more


VP - Europe


June 2016 - September 2019

Vice President - Europe for Planbox-Imaginatik, a leading innovation management consultancy and software provider, responsible for all business initiatives in Europe and the Middle East, major account relationships and develo ...see more

company bank


Independent Consultant

June 2013 - June 2016

As a freelance consultant, my clients included: ● NIKE - Working with senior executives on an operational strategy to manage the enterprise innovation portfolio of new product initiatives, including the design of software e ...see more


Assoc. Partner In MEA


February 2012 - January 2013

Responsible for strategy and transformation practice in the ME region and was named the region's Center of Competence lead. Major projects included a "one and done" process design for IBM's BPM framework at NCB (National Comm ...see more

company bank


Independent Consultant

August 2009 - January 2012

As a freelance consultant, my clients included: ● NATIONAL AUSTRALIA BANK - Working with senior executives on a financial product rationalization strategy, target operating model and the design and implementation of a finan ...see more


Partner In Charge Of Global Business Transformation Consulting Practice


June 2003 - July 2009

Responsibilities included: practice development, key account development, consulting solution development, vendor relationship, and industry analyst support activities Other activities have included: ● Industry analyst sp ...see more


Partner And Practice Leader


1997 - 2003

● Partner in charge of consulting engagements in KPMG's largest client (Credit Suisse) ● Responsible for the re-establishment, business planning and management of the UK practice immediately after separation from KPMG LL ...see more




1992 - 1995


Bachelor's in American Literature

Brandeis University


Language Skills

Country Experience

Australia Belgium China Denmark France Germany Ireland Italy Japan Netherlands Poland Saudi Arabia South Africa Spain Switzerland United Arab Emirates United Kingdom United States



Business Process Management,

Continuous Improvement,

Operational Excellence,

Transformation Management Office,

Change & Implementation,


Benefit Realization,

Strategy Execution,

Innovation Strategy,

Operating Model