Independent Consultancy focussed on providing clients with support in managing strategic, mission critical suppliers from a commercial management, service design, transition, transformation, governance and compliance perspect ...see more
Independent Consultancy focussed on providing clients with support in managing strategic, mission critical suppliers from a commercial management, service design, transition, transformation, governance and compliance perspective
Assignments
Companies
• Pan European Retailer and Office Catering Solution Company
◦ 10,000 Employees
◦ Operations in 16 Countries
• International Logistics and Distribution Company
◦ 218 offices, warehouse/distribution locations
Role
Outsource Contract Review and Reframe
Initially engaged to review effectiveness of major IT outsource contract with global supplier, that was deemed by CIO as not fit for purpose. Principal activities:
• Review contract
◦ Highlight ambiguous clause and phraseology
◦ Identify operational, business and commercial risks within the contract framework
◦ Prioritise action areas based on severity of impact if the risks were to become issues
◦ Devise an action plan and present for approval by the Board of Directors
• Outcomes
◦ Complete reframing of contract
◦ All high priority risks rectified
◦ €2m cash rebate for contract non-compliance and service breaches
◦ End to end service re-design
Network Contracts Transformation Manager
Owned and managed 12 month overhaul of corporate network, having overall ownership of strategy, suppliers and budget of €1.4m
• Define network requirements and strategy
• Identify and liaise with potential suppliers
• Negotiate new contracts and compliance framework
• Exit redundant contracts
• Onboard new suppliers
• Outcomes
◦ Rationalised 38 network suppliers to 6 (80% of locations under a single supplier)
◦ Upgraded network capability (WAN and Wi-Fi) at 180 of 218 locations
Transformation Director (TD)
Lead cloud transformation and transition from incumbent IT supplier with propriety data centre to Microsoft Azure Cloud of a scheduled 18 month period (completed in 19 months). Owned budget (€8.6m), governance, reporting and stakeholder management reporting to CIO.
Key transformation workstreams and activities under TD accountability/ownership:
• Transformation Strategy
◦ Alignment with Corporate Strategy
◦ Business Strategy definition
• Microsoft Hosting and Service Partner
◦ Service Requirements
◦ Tender creation and Selection Process
◦ Onboarding and Service commencement
• Business Applications Transformation
◦ Rationalising applications from over 430 to less than 100
• Create group wide common platforms for
◦ Integrated Client Management - CPQ, Sales, Customer Care & E-commerce
◦ Back office - Finance, Asset Management, Procurement & Sourcing, Warehousing and Sales order Management
◦ Empowered People - HR and End User Productivity
• Data cleansing, normalisation and formatting prior to data migration for all the above
• Server Transformation - reducing server instances from over 600 services to 180
• Microsoft Office 365 Roll out to 4,000+ office workers, warehouse staff, sales people and field engineers (6,000 merchandisers not in scope)
