Joseph Khater

joseph khater

Engagement Manager (em) at Prime Minister's Office

United Arab Emirates

Bio Summary

Management consultant in Strategy and Digital transformations with particular expertise in advising senior leaders within the public sector, telecom, ICT industries & culture and entertainment. This has broadened my understanding of different business models and its challenges. It has also given me an opportunity to engage with a diversity of client segments.

Over 11 years of professional success and lessons learnt in various leadership, business development, consulting and IT services roles across EMEA.

I advise businesses to make better decisions, align their strategic objectives to their vision and mission, build a more effective organization and develop appropriate technology strategies.

My experience covers developing strategies for newly established entities, digital transformations, innovation, business transformations, organizational culture transformations, customer experience as well as operating models designs.

Industry-recognized track record in delivering strategy through execution in different market conditions combined with effective transformation management.

Completed an MBA programme at Alliance Manchester Business School, and hold a Bachelor’s degree in Computer Engineering from Concordia University. I am certified in Project Management (PMP), and IT management and digital transformation (ITIL).

I'm passionate about shaping a better tomorrow through good use of technology fueled by data, global collaboration and positive impact on people’s lives and businesses.

Feel free to reach out if you want to talk about digital, transformation or triathlons.

Employment History

Prime Minister's Office

Engagement Manager (em)

Prime Minister's Office

January 2021 - present

• Providing strategy advice, data analytics, operational support and project management expertise to start-ups, SMEs and corporates in the GCC • Managing the implementation of a GCC governmental unified digital platform ...see more

Pace Consulting

Senior Manager – Strategy And Management Consulting

Pace Consulting

December 2016 - December 2020

Managing the establishment & transformations of different governmental entities in UAE: School of Government, Media Office, Modon Properties, MBZUAI - Artificial Intelligence University (AI, ML, CV, NLP) • Lead work stream ...see more

Schlumberger

Engagement Manager (em)

Schlumberger

December 2014 - November 2016

• Defined project requirements, accountabilities and best practices • Launched new tools and processes • Managed the project plan for software implementations • Helped define and deliver software vision and strategy ...see more

Accenture

Engagement Manager (em)

Accenture

June 2011 - November 2014

eLife Excellence Experience Transformation Program: Charter, KPI Set Up/Measurement • Worked closely with the CTO on eLife transformation projects with Etisalat including the design of an enhanced eLife service model, star ...see more

ACTEL

Senior Consultant

ACTEL

December 2009 - May 2010

• Providing customers with exceptional mobile and content services. • Seizing all profitable opportunities and transforms them into revenue. • Launched a micropayment solution that enables payments to content owners for ...see more

Selected Project Experience

Project Description:
Managing the establishment of different governmental entities in UAE: • Responsible for building out the entire organizational framework, manpower deployment and on-boarding • Developed the processes, policies and procedures including the organization structure • Created financial models to assess the entities’ budget for the first year of operations • Supervised vendors’ delivery, quality and budget across all projects and programs • Fostered positive relationships with our customers as their primary point of contact • Notable clients: Abu Dhabi Executive Office, Abu Dhabi School of Government (Blackboard), Artificial Intelligence, Abu Dhabi Media Office, Modon Properties

Industry: Public Sector

Topic(s): Strategy & Planning


Project Description:
Managing the strategic initiatives of an Emirate in UAE: • Translated the strategy into the initiatives road-map and operating models for eGovernment, eGovernance and Smart City • Managed internal resources and external vendors to successfully deliver a stream of defined government projects • Responsible for conducting workshops and presenting to all the relevant stakeholders the priority initiatives on weekly basis • Closely monitored project performance, associated risks and prepared mitigation plans

Industry: Public Sector

Topic(s): Strategy & Planning


Project Description:

Food Security (Covid-19) Essential Retail Products project:

• Defined the list of essential food and non-food products through accumulation of inputs from retailers, government entities and desktop research

• Estimated monthly consumption based on historic data for both imported and locally sourced products

• Collected data from retailers and government entities on available stock levels and inventory space

• Defined 3 market scenarios: Mild, Moderate and Severe and corresponding strategic inventory levels.

• Developed an action plan to achieve the storage levels mandated for the chosen scenario

• Determined the inventory level needed to cover the consumption of 12 months’ worth of essential items

• Developed a process for monitoring and implementing an inventory replenishment process for perishable and nonperishable items

Industry: Professional Services

Topic(s): Economic Development


Project Description:

GCC Affordable Housing:

Worked with a local GCC government to analyze the housing market and assess its affordability for lower to middle income expatriates.

As an initial step we developed an approach that first observes the supply on residential units across the city, available rental rates, and occupancy levels. Then we assessed the demand side by segmenting the expatriate workforce by income level, marital status and number of dependents. We also considered the cost of living and the percentage of monthly income that can be allocated for housing rental expenses.

The study showed that even though the rent for residential units had been dropping, families with household income of less than US$ 5,000 and couples with household income less than US$ 3,500 could not afford decent accommodation. It forced the expatriates to share apartments / villas and move farther from the city center or their work locations to reduce their rental costs. Hence, it led to congestion formation in specific districts, faster deterioration of the property, and increasing commute time.

Multiple solutions were designed to tackle the affordability issue, starting with instant subsidies given to families in need through a designed eligibility engine. We also developed long term solutions related to unlocking land, reducing construction costs through standardization of requirements, subsidized loans, improved operations & maintenance offering.

• Analyzed the housing market in a GCC country across the 3 different regions based on rental costs

• Defined the affordability criteria and what is considered affordable for white collars based on their income levels

• Identified suggested solution for rent subsidy & the process that needs to be put in place

• Benchmarked against comparable cities & global best practices that can be followed to facilitate the building of affordable housing projects

• Developed solution design & operating model of the rent subsidy program including eligibility engine and main enablers

Industry: Public Sector

Topic(s): Economic Development


Project Description:

MBZUAI - Mohamed bin Zayed University of Artificial Intelligence:

Project descriptionAI is transforming the way we work, unleashing a new set of competencies and skillsets. While AI (as a technology) is just starting to build traction, the demand for highly capable AI and data scientists is on the rise. This triggered the Government of Abu Dhabi to embark on the establishment of the first graduate-level research-based AI university in the world. As a result, Pace serving as the trusted advisor, has been engaged to provide end to end consulting services to setup the university and support its operations. This massive undertaking required the creation of the University’s strategy and operating model, academic curriculum, faculty and staff recruitment, Licensing and accreditation, Facility set up, Back office setup (finance, IT, and HR), Student enrollment, Partnerships and Communication and marketing.

Pace was approached to support in:

• Developing the business plan and drafting the establishment law.

• Building the institution’ strategy, operating model, the policies and procedures.

• Designing the organizational structure and budget.

• Preparing requirements for the license and accreditation.

• Managing the facilities design and fit out, and back office setup including IT and technology, HR and finance.

• Overseeing and managing various delivery workstreams covering recruitment, students enrollment, and partnerships.

Industry: Public Sector

Topic(s): Information Technology (IT) Advisory


Project Description:

Managing the establishment of different governmental entities in UAE:

• Responsible for building out the entire organizational framework, manpower deployment and on-boarding

• Developed the processes, policies and procedures including the organization structure

• Created financial models to assess the entities’ budget for the first year of operations

• Supervised vendors’ delivery, quality and budget across all projects and programs

• Fostered positive relationships with our customers as their primary point of contact

• Notable clients: Abu Dhabi Executive Office, Abu Dhabi School of Government (Blackboard), Artificial Intelligence, Abu Dhabi Media Office, Modon Properties

Industry: Public Sector

Topic(s): Strategy & Planning


Project Description:

Managing the strategic initiatives of an Emirate in UAE:

• Translated the strategy into the initiatives road-map and operating models for eGovernment, eGovernance and Smart City

• Managed internal resources and external vendors to successfully deliver a stream of defined government projects

• Responsible for conducting workshops and presenting to all the relevant stakeholders the priority initiatives on weekly basis

• Closely monitored project performance, associated risks and prepared mitigation plans

Industry: Public Sector

Topic(s): Strategy & Planning

Education

Master's in Business Administration/Management

Alliance Manchester Business School

2018

Bachelor's in Computer Engineering

Concordia University

2009

Language Skills

Country Experience

United Arab Emirates

Skills

Business

Digital Experience & Design,

Digital Strategy,

Digital Transformation,

Project Management,

Benchmarking & Best Practice,

Business Case,

Operating Model,

Strategic Management,

Strategic Planning,

Business Planning,

Business Unit Strategy,

Corporate Strategy,

Feasability Studies,

Regulatory Strategy,

Digital Culture,

Digital Maturity

Business Process Management,

Capacity Management & Planning,

Continuous Improvement,

Digitizing Operations,

Operation Management,

Service Operations,

Portfolio Strategy,

Scenario Planning,

Finance

Financial Modeling,

Financial Planning,

Portfolio Management

Information Technology

CRM,

ERP,

IT PMO,

IT Strategy,

IT Transformation,

Artificial Intelligence,

Data Management,

Data Transformation,

Machine Learning,

IT Infrastructure,

IT Operations,

Education and Training

Program Management

Data Analysis

Data Analytics

Economics, Policy, and Social Studies

City development

Industry Experience

Healthcare

Payers,

Providers & Services

Public Sector

Economic Development,

Education