luv solanki

Network Automation And Telco Cloud Consultant at Agile Solutions Provider

Bio Summary

Telecom Automation Consultant, working in consulting industry with 6+ years of experience. Extensive Global Experience in advising clients and leading in Telecom sector in areas of Automation, Pre sales, Project Management, Performance Improvement, Internal Audit (vendor contracts and relationships), Customer Experience Management, Digital Business Transformation, Process Re-engineering and Analytics & Benchmarking.

Employment History

Network Automation And Telco Cloud Consultant

Agile Solutions Provider

January 2021 - present

Johannesburg, South Africa

• Preparing and presenting our telecom solutions to new and existing customers with a focus on MPLS, ISP, Mobile and Cloud services. Answering commercial and technical customer inquiries and assisting the account managers a ...see more

Business Consultant

EY

January 2019 - November 2020

Gurugram, Haryana, India

Project: 1- Performance Improvement (PI)- ICT (Information and Communications Technology) Client Location: Johannesburg, South Africa (Onsite) Responsibilities- • Reviewing the contracts and services of client’s B2B customers and highlighting the potential revenue loss. Validating customer wise ISP services and reconciling with billing, issues identification, accreditation and close looping after account manager discussion. • Visiting data centers to check the customers colocation and ensure services availed by the customer are as per contracts signed. • Customer wise ISP service validation like MPLS, Firewall, ADSL, APN, SIP, HPBX, VOIP etc. on Layer 3 & Layer 2 networks. • Engaged with key business stake holders to prepare functional requirements specifications. • Defined the process/format for current and future network configurations. Helping client for vendor selection for Network's Automation. Project: 2- Internal Audit (Network Operations) Client Location: Libreville, Gabon (Onsite) Responsibilities- • Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics. • Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness. • Prepares analyses and manages operation through statistical analysis of activity. • Checking the Annual Maintenance Cost (AMC), EOS/EOL (End of Support and End of Life) and Spare Parts Management of network equipment’s installed in network and validating with contracts signed with Vendor and invoices raised. Project: 3- Internal Audit (Customer Experience Management) Client Location: Colombo, Sri Lanka (Remote work due to Covid) Responsibilities- • Re-Imaging customer journeys to key business scenarios to improve customer experience. • Enabled real-time monitoring of key user journeys and automation of recovery from known issues. • Process Automation for performance improvement and defined a continuous improvement methodology through identification and implementation of business and operational KPIs for measuring and improving customer experience across various customer touch points. Project: 4- Carve Out of Non-Telecom Business as per new AGR Guidelines by Supreme Court of India Client Location: Mumbai, India (Remote work due to Covid) Responsibilities- • Identification of non-telecom business activities i.e. assets & liabilities generating non-telecom revenue • Evaluation of structuring solutions to hive-off of identified non-telecom business operations to its wholly-owned subsidiary (‘WOS’) • Identification of business interdependencies and lay out solutions for smooth transition Project: 5- OSS BSS Transformation- Quality Assurance Client Location: Manila, Philippines (Offsite) Responsibilities- • Migrating clients Business and Operations management system from old to new and latest platform. • A Quality Management project where to ensure that guidelines set by the data cleansing team for Clients EBU (Enterprise Business Unit) customers are being followed properly. • Fetching the daily network details and ensure changes are as per standards set.

Senior Executive

Airtel India

July 2016 - January 2019

Gurugram, Haryana, India

Project: 1- Role: Business Analyst- Revenue Assurance Control Automation Airtel India MPLS and ISP Network Responsibilities- • Has led an engagement to automate Revenue Assurance Controls in BI systems, where in I ...see more