Bio Summary
Exceptional motivator and strategist, proficient in working with diverse set of stakeholders with adept management of cultural and organizational diversity.
Brings in multiple skill sets in the Offshoring domain having set-up Operations, managed Transitions from multiple countries and driving Transformation. I come with proven capability in setting up and managing Captive and Third- Party Shared Service Centers.
Have been instrumental in spearheading the RFI and RFP process for setting up of Shared Processing Centre in the APAC Region and to win large bids thereby propelling revenue growth through new mandates and improving the profitablity of the Business Unit. Have lead and conducted diagnostic assessment for setting up of Shared Services
Was the key strategist in leading the Change Management/Transformation Program initiative across multiple business lines. Fostered innovation and successfully led the deployment of RPA (Robotic automation) tool leading to improvements
Set up digital capability, deployment of analytics and supporting digital transformation for a key account (Telecom) thereby enhancing customer experience & managing cost.
Led a transversal team of Project Managers and Transformation Consultants to drive Operational Excellence
Collaborated with multiple Global Stakeholders to achieve a common goal.
Fair exposure in Financial Services -Life, Health & P&C Insurance, Investment Management, Insurance Broking, Benefits Administration/Payroll, and Finance & Accounting.
Employment History
Associate Partner
BDO
January 2018 - February 2024
Bangalore, Karnataka, India
independent consultant
Freelancer.com
June 2016 - December 2017
Bangalore, Karnataka, India
DIRECTOR - OPERATIONS
Capita ITPS
August 2012 - March 2016
Mumbai, Maharashtra, India
SENIOR VICE PRESIDENT
AXA
March 2002 - August 2011
Bangalore, Karnataka, India
HEAD - BENEFITS ADMINISTRATION
Hewitt
August 1999 - February 2002
Bangalore, Karnataka, India
Selected Project Experience
Industry: Professional Services
Topic(s): Benefits Administration
Industry: Insurance
Topic(s): Offshoring, Business Process Management, Business Process Improvement
Industry: Asset Management
Topic(s): Business Process Outsourcing, Business Transformation, Process Improvement and Optimization
Industry: Professional Services
Topic(s): Business Transformation
Industry: Professional Services
Topic(s): Request For Proposal
Certificates
Education
Bachelor of Commerce
Mumbai University
1986ICWA I
Institute of Cost & Works Accountants of India
1988Language Skills
Country Experience
Skills
Business
Digital Strategy,
Innovation Strategy,
Offshoring,
Business Process Outsourcing,
Business Transformation,
Business Process Reengineering,
Request For Information (RFI),
Service Delivery Improvement
Transportation, Supply Chain, and Logistics
Request For Proposal,
Request For Quotation (RFQ)
Education and Training
Program Management
Industry Experience
Healthcare
Providers & Services
Professional Services
Accounting and Audit,
Management Consulting
Financial Services
Asset Management,
Insurance