thomas thomas

Independent Management Consultant

Bio Summary

My role and experience include start ups, strategy, and implementation, efficiency building, restructuring and process. I have lead teams in developing business cases, conceptualising, and running pilots for Proof of Concept before rolling them out to service lines, in areas like HR, finance, payroll, IT, procurement & travel desk, secretarial services, etc. In the shared service centre of Ernst & Young and in my current assignment, I was tasked with management reviews of all teams and continuous improvement and moving up the value chain in different processes including LPO, KPO and BPO services. In addition, I have worked on a number of special projects that required creative thinking and strong organisation skills. My international exposure (Zambia, USA, India, Singapore), both in education and work, has given me an open mind and made me versatile and self-confident in my abilities and in my interaction with others. I have also made presentations in seminars and conferences in Singapore, Australia and India.

Employment History

Independent Management Consultant

June 2015 - present

Interim management, mentor & advisor: Working as a Board advisor to various SME companies in Capacity Building & Organisational Strengthening. Advising and helping them develop and mature their Organisation processes, develop ...see more

Managing Director

Global Legal Outsourcing

April 2012 - June 2015

A greenfield start up in the legal Outsourcing area, providing services to law firms and corporates in the US. Providing document review, contract management and deposition summaries for clients.

Executive Manager

EY

November 2009 - December 2011

Services Management & Special Projects This is a Captive Global shared service centre for Ernst & Young and an innovation hub. Provides services in Business Process, IT services and Knowledge Services. Responsibilities: ...see more

Independent Management Consultant

August 2008 - November 2009

Working with International companies on their India projects. Projects include foreign partners buying out their local partner, setting up new entities in India, changing or terminating partnerships, setting up distributorshi ...see more

Country Head & General Manager India

Droege Group

January 2007 - July 2008

Started up the India office from scratch, cross-functional responsibilities for all aspects of the firm in India. Mandate was to establish manage & grow the firm in India. With a focus on the SME and international firms in I ...see more

Partner

Condurre Consultant

June 2002 - December 2006

Helped companies expand and set-up their operations in India: understand the market, market entry strategies, market research, sector studies, competitor analysis, location studies, partner and joint venture search, financial ...see more

Management Consultant

EY

April 1994 - April 2002

Worked in the Business Advisory Group. Have experience on assignments in strategic advisory, market entry, market & feasibility analysis, business planning, diversification, joint venture partner search, location selection studies. Private placement experience includes business plan validation, preparation of "teaser", information memorandum, and presentations to private equity and venture capital funds for multiple enterprises. Responsibilities: • Relationship management, business development, and internal reporting on department's results. • Have experience in working in the IT sector and the Healthcare sector on a range of service offerings. Additionally, worked on EDP system study for security, access control and disaster recovery preparedness. Insurance Industry: Instrumental in setting up, development and growth of the insurance practice for the firm. Identified areas where services would be required and assessed the firm's strengths to provide these services. Led a multi-functional team that looked at and created products and services for clients in this emerging sector. Had 8 of the 10 insurance companies based in Mumbai as clients, having sold some service to them. Experience of working on projects in the emerging Indian insurance sector include: • Conducted current state assessment of the Life, Health and General Insurance markets in India. • Looked at various products and their suitability for the Indian market. Including specific target customers clients and the potential market of these segments • Worked on various distribution channels that could be used for specific products • Worked on identifying suitable Distribution Channel partners • Worked with related sector understanding of these services in tying up with and shortlisting support services eg hospitals, ambulances services, surveyors, etc. • Advised on market entry strategies and PR strategies to build awareness in the Government and Regulator to enhance the granting of licenses. • Conducted joint venture partner search. Banking and Financial Services: Worked on a range of client-based assignments. e.g. Coordinated and directed research study, as team leader India, on the financing options available to the small and medium enterprises in India. The project covered India, Philippines and Europe. This was an E&Y London Project commissioned by the International Finance Corporation. Assisted a new private sector bank in the development of the organization structure, establishing authority levels, policy manuals for various departments. This included procedure, controls flow of transactions and fallback procedures. Assisted in a high level EDP requirement study considering future services and customer requirements. Other sectors. Conducted market and feasibility studies for various industries including market analyses, market research e.g. conducting taste tests, pricing strategies. Found distributor and joint venture partners.

Vice President

Mather International

June 1993 - February 1994

Developed and helped implement marketing and business plans which included financial analysis and forecasting. Assisted companies in evaluating and bidding for projects in India and assisted with joint venture leads. Compiled ...see more

Credit Analyst/Loan Portfolio Analyst

People's United Bank

October 1990 - June 1993

Largest regional bank in Connecticut. Underwent formal credit training for lending to different businesses including real estate. Responsibilities: Credit Analyst • Prepare spreads and credit memos that included projection ...see more

Hall Director

University of Bridgeport

August 1987 - May 1991

Involved with staff selection/training/evaluation, planning/coordinating hall activities/events, responsible for building maintenance overview, inventory control and damage billing. Liaison between the college administration ...see more

Graduate Research Assistant

University of Bridgeport

August 1987 - September 1988

Graduate Research Assistant (9/87 - 9/88) Management Department, University of Bridgeport, CT, USA. Appointed on academic achievement and demonstrated leadership. Assisted Head of Department and Professor in primary and secon ...see more

Operations Manager

Unity Garments Ltd

September 1985 - August 1986

Productivity analysis/reporting, creation of quality controls systems, systems auditing. Instrumental in streamlining the factory layout resulting in improved production.

Education

Master's in Finance

University of Bridgeport

1988

Bachelor's in Physics

kerala university

1983

Language Skills

English Malayalam

Skills

Human Resources

Capability Development,

Leadership Development

Business

Business Process Management,

Business Process Outsourcing,

Capacity Management & Planning,

Continuous Improvement,

Support Functions,

Interim Management,

Business Planning,

Business Unit Strategy,

Corporate Strategy,

Feasability Studies,

Growth Strategy,

New Business Build,

Strategic Management,

Innovation Strategy

Health Care

Case Management