To realize our digital transformation, we need to transform our products, experiences, processes, technology, and how we operate. Delivering our clients unrivaled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management expertise to support Tribe and Squad objectives and outcomes.
The Change & Comms Lead brings Change Management knowledge and expertise and experience collaborating with delivery teams. You will work with a team of highly specialized experts deployed to Squads to support the delivery of BCG’s Digital Collaboration products. You will partner with other Change Managers in the Change Management CoE to identify, leverage and contribute to best practices and lessons learned. You will coach
Basic job responsibilities include:
Develop and deliver the Agile Change Management Approaches for Digital Collaboration products, focused on embedding the products into the business and realizing business benefits.
Conduct Stakeholder Assessments, identifying key stakeholders and areas of focus; develop Stakeholder Engagement Plans to address and mitigate risks.
Conduct Change Impact Assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
Develop and deliver both tactical and strategic Communication Plans, aligned to the overall Change Management Approach and designed to support the adoption of Digital Collab products
Write, review and send both tactical and strategic communications
Develop and deliver Training & Enablement Approaches, aligned to overall Change Management Approach and designed to support the adoption of Digital Collab products
Coach / train on Digital Collaboration products, both to consulting and business services staff (including, but not limited to Slack, Trello, OneDrive/SharePoint Online, OneNote, Office for Mobile and other future tools which could be part of the BCG digital teaming suite)
Develop and continuously update coaching methodologies and guides; working closely with other coaches and relevant departments in BCG where overlaps and synergies are present
Identify, baseline and track Change Management KPIs and metrics
Act as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
Deeply engage with product squad to understand the 3-6 month roadmap. Proactively identify and clearly articulate upcoming change and marketing priorities to support the roadmap.
Collaborate with cross-functional teams, designers and vendors to facilitate change activities
Please bear in mind that this is a temporary role.
YOU'RE GOOD AT
Dealing with ambiguity
Change Management delivery, ideally in an Agile context
Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
Adopting the end users’ perspectives and bringing that lens to the table
Executive presence and influencing senior stakeholders
Very strong communication skills (fluency in English language - written and oral)
Working with a virtual team spread-out across time zones
Learning new skills and capabilities, e.g. products, technology platforms
Accuracy and strong attention to detail
Prioritizing and working in a fast-paced, collaborative and service-oriented environment
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Strong presence and communications as well as listening skills, with an ability engage effectively both in 1:1 and large group settings
Able to effectively communicate, present and facilitate discussions in-person and virtually in a room with hundreds of trainees
Passionate about driving change, teaching, coaching, collaborating with and enabling others in business and technology
A flexible, adaptive and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions
Strong focus on the user experience, understanding pain points and paving a delightful path for customers
Professional and highly committed to excellence, with the highest ethical standards and strong judgement
YOU BRING (EXPERIENCE & QUALIFICATIONS)
4-6 years of experience in consulting and/or internal, technology-driven Change Management role
Change Management Professional certification a plus
Experience operating in an Agile operating model preferred
Internal BCG candidate preferred due to existing relationship with culture
Excellent verbal and written communication. Fluency in English (writing, reading, speaking)
University degree with demonstrated high academic achievement
YOU'LL WORK WITH
The Digital Collaboration Change & Comms Chapter drives adoption and utilization of digital tools across the Digital Collaboration portfolio of products including Zoom, Slack, Trello, and MS Teams. The team proactively engages end users through direct communications, marketing and change management activities. They also drive the enablement agenda via training approaches and coaching. The team provides end-to-end product marketing, change management, communications and enablement support to the tribe leaders and product owners—from strategy development to detailed planning and execution.
Knowledge & Collaboration Solutions team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.
KCS is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.