Consultant - Service Operations

Industry: Professional Services

Job Family: Consulting

18 Jan, 2023

London

Full Time

United Kingdom

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McKinsey & Company

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WHO YOU'LL WORK WITH You will be based in one of our European offices as part of our Operations Practice. Our Operations Practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients’ most critical problems. McKinsey’s Service Operations service line is part of our Operations practice and helps clients create and execute service strategies that lead to competitive advantage and significant, measurable bottom-line impact. Our main focus is on building client capabilities to lay the foundation for continuous improvement. We work with companies in service industries and also with product-based companies seeking to develop and optimize service offerings for their customers. We have taken the proven tools of lean production and Six Sigma across industries and tailored them to specific operating environments in each of the sectors we serve. When you join McKinsey as a Consultant, you join a firm that will challenge you and invest heavily in your professional development. You will have the opportunity to work in teams and help the best organizations in the world solve some of their most difficult problems. WHAT YOU'LL DO You will play an active role in problem solving for clients including identifying issues, forming hypotheses, designing, and conducting analyses, and synthesizing conclusions into recommendations.

You will shape the digital agenda of the clients, create the next generation of operational models, and digitally transform end-to-end journeys, using advanced analytics, robotics, and agile methodologies in service-oriented industries. In addition, you will assist our client teams in developing strategies and technology road maps for implementing processes and operating systems that support digital service operations applications.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and mentoring from colleagues and senior leaders on your teams.

Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.

#LI-MP QUALIFICATIONS

Master’s degree and exceptional academics required

Broad experience in modern technologies (digital solutions) and robotics – preferably gained in the banking, insurance, or software industry or from specialized consultancies (e.g., digital Service Operations, end to end process digitalization, lean/Six Sigma, zero-based-budgeting

Proven record of leadership in a work setting and/or through extracurricular activities

Mobility and enthusiasm for taking on longer, international assignments

Exceptional analytical and quantitative problem-solving skills

Ability to communicate complex ideas effectively, both verbally and in writing, in English and local office language