Operations Director - BCG U

Industry: Professional Services

Job Family: Operations

22 Jan, 2023


Full Time

United Kingdom

Company Logo

Boston Consulting Group - BCG



As the Operations Director within “BCG U” you will be sought as a thought partner, supporting leadership in setting the strategic agenda and defining implementation activities for the business while also providing ad hoc support for priority initiatives and projects across BCG U. You will work closely with the Global Operations Executive Director and the Leadership Team to drive coordination and development of BCG U’s business globally and to ensure operational effectiveness. You will manage the creation of and facilitate the implementation of the people plan, supporting Regional BCG U leaders on recruiting, staffing and team development. You will also help our regional teams develop and manage our commercial pipeline. Other tasks include developing our business analysis and planning, organizational development, support with communications and positioning (together with BCG U’s senior marketing manager), and creative input to team affiliation activities.

Over time you would take on management of BCG U’s PA coordinator and potentially further team members.

In close collaboration with the Global Operations Executive Director individual responsibilities include

Driving commercialization activities and helping develop go-to-market channels for BCG U; supporting the mission to position BCG U as undisputed leader in delivering the largest, most ambitious transformations through an activist entity that shapes large programs and helps them succeed

Managing and monitoring of the global state of the business (e.g. lead flow, proposal pipeline and sold cases) in collaboration with our case teams; supporting business development activities for selected priority products or geographies (planning and tracking of activities, supporting go-to-market initiatives)

Providing inputs to the Leadership Team and the Sr. Marketing Manager to plan publications, newsletters, internal and external events for BCG U; develop a SATT strategy for BCG U and plan activities

Overseeing key operational processes that ensure BCG U’s profitable business performance, growth, and people satisfaction

Developing a people plan and managing the growth of capacity in all BCG U teams according to the business needs

Helping fine tune and innovate the staffing process for BCG U team members on all levels

Managing financial analytics, budgets and revenue forecasts in collaboration with the Finance team

Together with the Chief Product Officer, gather and analyze information on differentiating IP, business models and offerings of key competitors

Together with the Sr. Marketing Manager oversee the BCG U’s content on on internal microsites/Navigator and externally on BCG.com and be the liaison to industry platforms and associations that BCG U partners with

Supporting the management and development of the network of BCG U vendors in close collaboration with BCG U’s Tech team

Further developing BCG U’s internal network with EC, OC, PALs, Sector- and Topic Leaders, BCG Function leaders

Managing special BCG U operations innovations projects


Orchestrating complex agendas, align senior leadership, prioritize activities and work with others to get things done (in a distributed organization, in time with demanding deadlines)

Complex project management with the ability to multi-task and drive advanced strategic analysis (beyond data) and leverage results for impact

Providing hands-on support to multiple activities, often requiring strong consulting skills (slide writing, effective communication, some analytics…)

Collaborating and communicating with various teams and individuals, with different level of seniority in different geographies and with different backgrounds; be able to communicate with senior leaders and be a connection point for the community

Managing ambiguity with a high level of comfort

Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team

Developing and enhancing people initiatives – including managing people networks and supporting the success of consultants with BCG U affiliation

Preparing leadership meetings with efficient communications before, at, and post the meeting

Having a strong business sense for selecting commercially most impactful initiatives

Leading others (team members and senior business leaders) in clarifying problems and developing solutions by building cross-PA partnerships - building consensus, persuading and influencing.

Motivating others to deliver highest standards, providing direction, mentoring and coaching.


12-15 years of relevant experience

Master’s degree preferred

Consulting experience a strong plus

Ability to manage and drive area of accountabilities, contributing to higher level agenda setting

Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others

Ability to resolve complex issues and non-defined problems autonomously, with full business acumen

Strong interpersonal skills, credibility

Ability to influence senior members of the PA and beyond

Ability to respect sensitive client, BCG, and people related information as personal and confidential

Strong written and verbal communication skills

Advanced knowledge in Outlook, PowerPoint, and Excel

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change



The global BCG U Leadership Team and the BCG U Ops Team led by the Global Operations Executive Director. You will also be connected to various managers and directors in BCG’s functions and regional leadership teams


BCG U is our global center of expertise on upskilling and reskilling for transformative business impact. BCG U’s mission is to equip our clients with future-critical capabilities, so that organizations can tackle issues with skill shortages rapidly and at scale. In doing so, we help unlock the full potential of private and public sector organizations around the world.

More than a traditional L&D program, BCG U helps our clients with significant, strategic capability improvement by:

Upskilling strategically critical groups (those with highest impact potential) to drive transformational change

Driving significant and measurable impact on key business metrics

Crafting rich, customizable learning journeys at scale, tailored to client's unique challenges, and delivered by world-class academic experts and industry practitioners

Ensuring that learnings are made applicable in daily work through practice, processes and tools to support change, and new behaviors and mindsets