Director, Global Business Operations Service Center (On-site)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director, Global Business Operations Service Center to join our Global Business Operations organization.

Responsibilities:

• Cultivate and maintain excellent relationship with key stakeholders especially across member firms and central risk management functions (such as Global member firm Independence groups, OGC, Ethics & Compliance)
• Deliver day-to-day operational excellence
• Participate in and lead efforts for the Service Center to delivery on broader KPMGI, GQ&RM and GBO goals, always seeking opportunities to do things better
• Design and build Employer-of-Choice organization; foster sense of belonging and engender high morale; be a team builder
• Understand KPMG's functions, service lines and/or industries, staying informed on trends and issues that impact GBO, able to provide guidance to member firm Risk Management and Engagement teams
• Work with leadership to set strategic direction and develop budgets

Qualifications:

• Minimum fifteen years of experience in leading application desktop support and/or call centers, with seven years of managing multiple teams dedicated to customer support
• Minimum two years of management consulting experience and/or other client facing experience in a professional services firm (Audit) is highly desirable
• Bachelor's degree from an accredited college/university
• Experience managing multiple teams of over thirty people
• Experience with Operational excellence in Service Delivery and Customer Service using industry leading ticketing systems (for example ServiceNow) and applying business help desk support industry best practices; worked through and resolved operational issues
• People and process orientated, collaborative, inquiring, strategic, accountable, analytical mindset

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

New York City Salary Range: Low: $171600 - High: $328900

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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