chiara marcati

Partner - McKinsey & Company

Dubai, United Arab Emirates


Chiara brings extensive experience in leading companies in the Middle East through operations transformations, focusing on cost optimization, supply-chain management, sales, and strategy. She also leads large-scale transformations in organization structure and processes. Chiara specializes in the telecommunications industry, bringing a deep knowledge of telecoms and all their functions end to end. She also has experience in the financial-services, retail, and public sectors, among others. Some of her recent and notable client work includes the following: - Leading a transformation of a family-owned business in the Middle East focused on improving net profits—with initiatives centered on revenues, costs, and business-portfolio optimization—-- - - Achieving an earnings impact of $300 million and significant improvement in return on invested capital - Spearheading the delivery of a large-scale procurement transformation for a telecommunications company in the Middle East, saving more than $500 million, and revamping the organization structure, key performance indicators, and processes - Managing an organization-wide transformation program—including operations, sales, and the customer experience—for a major telecommunications incumbent in the Gulf region - Designing and implementing a large-scale cost turnaround—including a redesign of the procurement strategy for selected categories—for a global telecommunications operator in an emerging market, with a target annual savings of more than $250 million - Leading a cost transformation for an incumbent in the Gulf region, achieving more than 20 percent savings, while restructuring the procurement and supply-chain organization and the procure-to-pay process, yielding an improvement of 40 percent in the timeline - Managing an end-to-end sales transformation of the indirect channel of one of the top telecom operators in the Gulf region Chiara is a native Italian speaker and is also fluent in English and French. 

Areas of Expertise


There was a time when economic growth, sustainability, and inclusion were seen as trade-offs, but leaders today need to achieve all three. This new paradigm of growth will be more sustainable, driving innovation while reducing environmental impact. It will also be more inclusive, creating access to opportunities for people worldwide. This is not an easy task, but our ambition is to help organizations and their leaders make it a reality. Every day, around the world, we partner with our clients to set bold strategies, unlock the potential of their people, embed transformative technologies in everything they do, and innovate sustainably. The impact we deliver helps clients achieve enduring change in their capabilities and performance—and speeds up the transition to sustainable and inclusive growth.

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