mark bothorn

Partner - McKinsey & Company

Riyadh, Saudi Arabia


Mark is at the forefront of digital and customer experience for a wide range of multinational companies, creating substantial impact for his clients’ businesses. Mark has more than 17 years of experience solving complex challenges, pushing creative teams to achieve strong results, and supporting clients in innovating their businesses. He focuses on growth and innovation, creative leadership, and service design. Examples of Mark’s recent work include the following: - Leading the at-scale digitization of over 500 services for a European public sector company - Driving innovation management for a German public sector company in the security space - Digitizing a major European logistics company - Driving a human-centric transformation and innovation of a country’s travel experience - Defining digital vision and strategy for a credit card issuer - Setting up several innovation labs for three public sector clients - Supporting the creation of a new digital insurance product for a leading European insurance provider - Setting up a digital attacker for a European incumbent bank - Driving digitization and creating new customer journeys for a health payor 

Areas of Expertise


There was a time when economic growth, sustainability, and inclusion were seen as trade-offs, but leaders today need to achieve all three. This new paradigm of growth will be more sustainable, driving innovation while reducing environmental impact. It will also be more inclusive, creating access to opportunities for people worldwide. This is not an easy task, but our ambition is to help organizations and their leaders make it a reality. Every day, around the world, we partner with our clients to set bold strategies, unlock the potential of their people, embed transformative technologies in everything they do, and innovate sustainably. The impact we deliver helps clients achieve enduring change in their capabilities and performance—and speeds up the transition to sustainable and inclusive growth.

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