Managed Services Transition Executive Director-EY GDS (On-site)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Transition Executive, Global Managed Services At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future. 

The opportunity As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.  

 

Your key responsibilities

• Support with deal pursuits and business development through participation in the following activities:
• Work within the deal cycle with transition solution designs and contract definitions
• Define the approach to transition planning and execution
• Develop transition pricing assumptions and provide inputs on overall programme budgets 
• Lead the transition of strategic deals through participation in the following activities:
• Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery
• In coordination with the client facing team, be the focal point for the setup of the engagement before transitioning to the delivery team 
• Create and maintain open and trusting relationships with the client and EY leadership
• Organize the transition team and define roles and responsibilities for each team during the transition phase  
• Design, launch and run transition and programme structures
• Manage transition and go-live readiness across all teams
• Advise and guide all workstreams to ensure successful operational launches and transitions
• Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery
• Identify, understand and manage risks and issues related to the effective and efficient transition of services 
• Ensure successful completion and closure of contractual obligations pertaining to transition
• Design and run transformation programmes post service go-live
• Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making
• Actively support the growth of the GMS transition capability and team through participation in the following activities:
• Support the growth of the transition team within GMS, ensuring the transition team are trusted advisors to the client, pursuit and GMS teams they interact with
• Build and continuously enhance managed services transition capabilities, methodologies and tools 
• Define, establish and utilize an efficient and effective knowledge capture process
• Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements
• Support with the development of transition training curriculum and material as well as facilitation of the training programme  

 

Skills and attributes for success

• Extensive experience in transition leadership of complex deals and Managed Services
• Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization
• Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations
• Strong written and verbal communication skills for client C-Suite and EY senior stakeholders
• Strong business partnering skills enabling working across teams.
• Ability to produce work of consistently high-quality under pressure (time & outcomes)
• Ability/credibility to influence key EY and client stakeholders - personal style, experience and approach
• A high level of drive, ability to work independently and deal effectively with ambiguity and change
• Flexibility in working with various EY stakeholders across the world and in different time zones

 

To qualify for the role, you must have

• 20+ years of experience in consulting, management, as well as Managed Services 
• 10+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions
• Demonstrated experience in Managed Services life cycle and transitioning complex Managed Services solutions 
• Experience in a complex managed services environment is an advantage
• Client facing experience in terms of collaboration and presentation skills at C-level both internally and externally
• Proficiency in Design Thinking and Agile Methodology
• Ability to lead and motivate teams and work in agile environment 
• Bachelor's degree in relevant field required - Business, Computer Science, Engineering
• MBA and/or Master's Degree in Business, IT or related field preferred
• Travel required

 

Ideally, you’ll also have

• Experience in integrated managed services solutions primarily around 
• Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
• Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
• Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
• IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
• Programme & project management qualifications (PMP / PRINCE2 Pract)
• Service management qualifications (ITIL)
• Process design accreditation
• Experience working in Big 4/professional service organisations

What we look for 

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

 

 

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