Industry: Professional Services

Job Family: Project & Program Management

22 Jan 2023


Full Time

United States

Job Description MAXIMIZE YOUR POTENTIAL. TACKLE THE WORLD’S TOUGHEST PROBLEMS. BUILD EXPERTISE IN AREAS THAT MATTER TO YOU. BECOME A GLOBAL DEVELOPMENT LEADER. ABOUT DALBERG We are a global group working to build a more inclusive and sustainable world where all people, everywhere, can reach their fullest potential. We partner with and serve communities, governments, and companies throughout the world, providing an innovative mix of advisory, investment, research, analytics, and design services. Today’s complex global problems require new solutions. Comprised of Dalberg Advisors, Dalberg Data Insights, Dalberg Design, Dalberg Implement, Dalberg Media and Dalberg Research, and a not-for-profit, Dalberg Catalyst, our businesses approach problems differently and work together to create impact at scale. We are from everywhere, at home anywhere - an African and American company as much as an Asian, Middle Eastern, and European one.

Dalberg is a place where a diverse mix of talented individuals are able to bring their authentic selves to work – whether it’s how you identify, where you come from, the languages you speak, the person you love, the way you worship. Dalberg is a home where people feel safe, understood, nurtured and encouraged to grow.

As a team of 700+ people from 55 countries, speaking over 90 languages collectively, with a 40% female leadership team, Dalberg places diversity, equity and inclusion principles at the heart of our organization and the work we do alongside our clients, partners and communities.

Established in 2001 by experienced private sector consultants, Dalberg operates from 29 worldwide locations. For more information, please visit Dalberg.

ABOUT THE LEARNING & DEVELOPMENT MANAGER ROLE A core part of Dalberg's mission is to help build future leaders in the social impact sector and maximize the impact that they and Dalberg can have on the world. As part of this, Dalberg is looking to build a more robust learning and development function to design, coordinate and implement our global and regional training offerings. This function will be led by the Global Training Team in collaboration with regional and business-specific training teams and governance committees.

The Learning & Development (L&D) Manager role in the Global Training Team will serve to launch and coordinate our training activity within the firm. The L&D Manager will work closely with the Global L&D Partner and initially work with and oversee an Operations Associate. Over time, a full-time content Associate will be added to the team to manage and build training content. The L&D Manager will be tasked with: overall roll-out of global trainings, including in-person and virtual training programs; setting the quality standard for training, including content and facilitation; managing a fit-for-purpose learning management system and communication channels to improve adoption of learning materials on demand; providing thought partnership and bringing to life strategic training priorities; as well as leading a small team to coordinate and produce effective training content that is highly relevant, up to date, and insightful for our people.

ABOUT YOU You have a natural curiosity about the world and especially around understanding how and why social impact happens when it does. You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results. You have proven ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders across all levels of seniority. You have a high level of comfort with and embrace technology and systems as a solution. You are fluent and have experience with training content generation, management, and systems as well as comfort working with communications, marketing and publications professionals. You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference. You are a team player that knows how to build consensus and are willing to give and receive honest feedback, including supporting junior team members with their own growth and performance. You are open to travel during the role, notably 6-8 times per year, to execute our in-person trainings. SPECIFIC SKILLS AND BACKGROUND

You have 5+ years of work experience with steadily increasing responsibility; at least two years in a client services environment (ideally in strategy or operations consulting, but relevant experience with finance, IT, or legal services would be valuable). You bring Human Resources experience (Talent Management, Learning and Training, Professional Development) with 2+ years of managerial experience (people or program/project management), including strong coaching and training skills to support others’ learning, performance, and growth: Preferable to have a degree in human resources, psychology, education, or other relevant field from a top university, but not necessary. You have experience regularly executing in-person and virtual training workshops, bring expertise in instructional design or are an L&D specialist: Preferable to have experience in creating competency-based training plans and content across functions. You have excellent oral and written communication skills in English, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences: Fluency in French or Spanish is a plus. You are comfortable with managing complex global operations processes and getting things done efficiently while still treating people with humility and respect. You bring strong research and quantitative skills including mastery of Microsoft Suite and preferably familiarity with managing LMS software. Note: Employment in all the Dalberg offices is conditional on the candidate having or obtaining the requisite authorization to live and work in that country.

WHAT YOU WILL DO AND HOW YOU WILL GROW Coordinating, designing and executing global training programs (50%):

Be accountable for the roll-out and execution of 10 global training programs annually providing planning, oversight, and day-of capacity. Of these programs, 6 will be conducted in-person and will require on-the-ground presence and support. Be accountable for the creation and development of a global cohort of facilitators, including managing the facilitator selection process, implementation of a training model for facilitators, and aligning facilitators to specific training programs. Be accountable to periodic measurement, evaluation, and learning processes for global trainings, including reporting to relevant governance committees. There will be opportunity to propose recommendations for new training initiatives and investments. Oversee an operations associate to manage end-to-end process of enrolling participants, identifying locations, facilitating logistics, ensuring smooth delivery, and conducting evaluation processes for all training programs. Collaborate with the Global L&D Partner and any relevant content leads to manage internal decision-making and approve budget decisions for training programs, including agenda, curriculum, and content updates to align to global standards and high-priority needs. Maintain and ensure accountability of 3-5 other global teams to deliver a global training calendar, including advising on training delivery. Managing design and uptake of global training assets and systems (25%):

Be accountable for developing and enforcing a global standard for training assets and systems. Oversee an operations associate to manage new and existing training assets and systems, including existing materials on our SharePoint site and external vendors (e.g., Kubicle). Oversee an operations associate to create consistent and thoughtful communications for both (1) staff inquiries, serving as points of contact and experts on available training assets and systems; and (2) staff adoption of training resources, including coordinating with internal strategic communications teams and knowledge management team. Coordinating and supporting regional and local training efforts (15%):

Be accountable for leading coordination meetings across regional and business training teams, including identifying patterns and priorities to coordinate the creation of new materials or delivery models. Lead quarterly discussions with regional training teams, with the support of an operations associate, to document updates to training materials, compile facilitation and delivery recommendations, and catalog external resources. Provide ad-hoc and periodic thought partnership to regions/businesses/other teams as they deliver trainings (e.g., how to standardize delivery, new training models, effective learning practices). Building and executing on new strategic projects to enhance learning and development globally (10%):

Be accountable for executing on strategic projects, as approved by governance committees, and launching 1-2 new learning and development initiatives globally per year. Current strategic priorities include creating competency-based training plans and content across functions for Operations professionals, standardizing policies on learning and training budgets, evaluating and executing the implementation of a new learning management system (LMS), investments in senior leadership training. Provide thoughtful insights and recommendations based on prior experience and learned Dalberg context for new strategic priorities and investments.

ABOUT OUR CLIENTS Our clients come to us with some of the most difficult global challenges, seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators, designers and creative problem solvers, thinkers, and doers who supply new ideas, drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities, governments, and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation, corporations such as Pepsi and Vodafone, multilateral institutions such as the World Bank and the Inter-American Development Bank, UN agencies such as UNICEF and the UNEP, and government agencies such as the Ethiopian Ministry of Innovation and Technology, USAID, and India’s NITI Aayog.

JOIN OUR TEAM Our current opportunities are in the Abidjan, Abu Dhabi, Addis Ababa, Brussels, Copenhagen, Dakar, Dar es Salaam, Geneva, Goa, Johannesburg, Kigali, Lagos, London, Melbourne, Mexico City, Mumbai, Nairobi, New Delhi, New York, Paris, San Francisco, Seattle, Singapore and Washington DC offices.

Please submit your application at our Career Centre, by 11:59 EST on 06 February 2023.

Your application should include a resume and cover letter elaborating on your experience guiding global organizations with training needs.

Candidate applications will be considered on a rolling basis. Candidates selected for interviews will be invited for 3 interviews to discuss interests and experience.

During the same recruitment period, please only apply to one position at Dalberg.