Industry: Professional Services

Job Family: Operations

22 Jan 2023

San Francisco

Full Time

United States

Job Description MAXIMIZE YOUR POTENTIAL. TACKLE THE WORLD’S TOUGHEST PROBLEMS. BUILD EXPERTISE IN AREAS THAT MATTER TO YOU. BECOME A GLOBAL DEVELOPMENT LEADER. ABOUT DALBERG We are a global group working to build a more inclusive and sustainable world where all people, everywhere, can reach their fullest potential. We partner with and serve communities, governments, and companies throughout the world, providing an innovative mix of advisory, investment, research, analytics, and design services. Today’s complex global problems require new solutions. Comprised of Dalberg Advisors, Dalberg Data Insights, Dalberg Design, Dalberg Implement, Dalberg Media and Dalberg Research, and a not-for-profit, Dalberg Catalyst, our businesses approach problems differently and work together to create impact at scale. We are from everywhere, at home anywhere - an African and American company as much as an Asian, Middle Eastern, and European one.

Dalberg is a place where a diverse mix of talented individuals are able to bring their authentic selves to work – whether it’s how you identify, where you come from, the languages you speak, the person you love, the way you worship. Dalberg is a home where people feel safe, understood, nurtured and encouraged to grow.

As a team of 700+ people from 55 countries, speaking over 90 languages collectively, with a 40% female leadership team, Dalberg places diversity, equity and inclusion principles at the heart of our organization and the work we do alongside our clients, partners and communities.

Established in 2001 by experienced private sector consultants, Dalberg operates from 29 worldwide locations. For more information, please visit Dalberg.

ABOUT THE LEARNING & DEVELOPMENT OPERATIONS ASSOCIATE ROLE A core part of Dalberg's mission is to help build future leaders in the social impact sector and maximize the impact that they and Dalberg can have on the world. As part of this, Dalberg is looking to build a more robust learning and development function to design, coordinate and implement our global and regional training offerings. This function will be led by the Global Training Team in collaboration with regional and business-specific training teams and governance committees.

The Learning & Development (L&D) Operations Associate role in the Global Training Team will serve to execute and bring to life training activity within the firm. The L&D Operations Associate will work closely under the supervision of the Global L&D Manager. The L&D Operations Associate will be tasked with: event planning and execution of in-person and virtual global trainings; updating and maintaining high quality training content and systems; and creating thoughtful and compelling communications channels to help staff engage with training resources fully;.

ABOUT YOU You have a natural curiosity about the world and especially around understanding how and why social impact happens when it does. You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results. You have demonstrated ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders across all levels of seniority. You have a high level of comfort with and embrace technology and systems as a solution. You have experience with training content generation, management, and systems as well as comfort working with communications, marketing and publications professionals. You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference. You are a team player that knows how to build consensus and are willing to give and receive honest feedback, including supporting junior team members with their own growth and performance. You are open to travel during the role, notably 6-8 times per year, to execute our in-person trainings. SPECIFIC SKILLS AND BACKGROUND

2-3 years of work experience, with at least 1-2 years in an HR administrative or program operations role. Experience planning and executing complex in-person and virtual events highly desired. Experience in learning and development is a plus. Excellent written and verbal communication and interpersonal skills in English, and fluency in French or Spanish is a plus. Ability to multi-task and work independently as well as in a team. Superior organizational and time management skills. Deep knowledge of Microsoft Office (Word, Excel, PowerPoint), including on supporting budgeting and cost estimates. Prior experience in customer/ client service roles is highly preferred. Strong attention to detail in all domains of work. Note: Employment in all the Dalberg offices is conditional on the candidate having or obtaining the requisite authorization to live and work in that country.

WHAT YOU WILL DO AND HOW YOU WILL GROW Coordinating, designing and executing global training programs (50%):

Execute 10 global training programs annually, providing planning and day-of capacity. Of these programs, 6 will be conducted in-person and will require on-the-ground presence and support. Responsible for sourcing locations and accommodations, presenting costs / benefits to support decision making, managing participant enrollment, executing communications to participants and facilitators, troubleshooting issues day-of, and technical and logistics support. Conduct periodic measurement and evaluation for global trainings, including developing and drafting reporting with L&D Manager for relevant governance committees. Managing design and uptake of global training assets and systems (30%):

Manage new and existing training assets and systems, including quality and relevance checks on existing materials on our SharePoint site and managing external vendors (e.g., Kubicle). Create consistent and thoughtful communications for both (1) staff inquiries, serving as points of contact and experts on available training assets and systems; and (2) staff adoption of training resources, including coordinating with internal strategic communications teams and knowledge management team. Coordinating and supporting regional and local training efforts (20%):

Participate in quarterly discussions with regional training teams, with the support of the L&D Manager, to document updates to training materials, compile facilitation and delivery recommendations, and catalog external resources.

ABOUT OUR CLIENTS Our clients come to us with some of the most difficult global challenges, seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators, designers and creative problem solvers, thinkers, and doers who supply new ideas, drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities, governments, and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation, corporations such as Pepsi and Vodafone, multilateral institutions such as the World Bank and the Inter-American Development Bank, UN agencies such as UNICEF and the UNEP, and government agencies such as the Ethiopian Ministry of Innovation and Technology, USAID, and India’s NITI Aayog.

JOIN OUR TEAM Our current opportunities are in the Abidjan, Abu Dhabi, Addis Ababa, Brussels, Copenhagen, Dakar, Dar es Salaam, Geneva, Goa, Johannesburg, Kigali, Lagos, London, Melbourne, Mexico City, Mumbai, Nairobi, New Delhi, New York, Paris, San Francisco, Seattle, Singapore and Washington DC offices.

Please submit your application at our Career Centre, by 11:59 EST on 06 February 2023.

Your application should include a resume and cover letter elaborating on your experience guiding global organizations with training needs.

Candidate applications will be considered on a rolling basis. Candidates selected for interviews will be invited for 2 interviews to discuss interests and experience.

During the same recruitment period, please only apply to one position at Dalberg.